Overview
Clients
Customer Care
Management Team
The Litéra Promise
Corporate Responsibility
Careers

Clients choose Litéra because our products help them more effectively manage the content lifecycle of their documents, but they stay with us because, at Litéra, Customer Service is more than just another corporate department – it defines the way we practice business. The way that you are treated matters greatly to us; we believe that care and compassion should be driving each interaction with you, from incoming calls with a receptionist to detailed meetings with developers and product managers.

A Commitment to Technological Excellence: The engineers and developers behind Litéra's products are committed to providing the highest level of technological excellence in everything we create. We stand behind our products because we know – through rigorous testing and quality assurance reviews – that our software functions exceptionally. We aim to incorporate in every aspect of each feature robust and user-friendly solutions that take into consideration the ways that our software is applied in the real world of you, our clients.

A Belief in the Importance of the Customer Service Experience: Our team of customer support professionals strive to make every experience you have with our company a positive one. We love our jobs and we hope it shows in the ways that we relate to you. We understand intuitively that resolution is a verb. Taking care of our clients’ needs involves responsive action. It involves a depth of dedication and a clear understanding of the user experience.

Our Commitment to Remarkable Customer Care

• We believe that every interaction with our clients, associates, partners and vendors should be positive.
• We believe in the importance of personalized responses. Everybody is an individual; there should be no template for how we interact with each other.
• We believe in empowering our associates to make decisions that better our clients’ overall experience.
• We believe that resolution is a verb and taking care of our clients’ needs involves responsive action.
• We believe your opinion counts and regularly use client feedback to make changes and advancements in our product line.
• We believe that exceptional customer service comes from integrating that idea into everything we do as a company.