Litera One is a comprehensive cloud-hosted platform that brings multiple Litera Software products and Services to our customers. The following Software products hosted through the Litera One platform have the same subprocessors and privacy controls that are identified in the document:

Software/Services:

Litera One Add-in for Word

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Litera One Add-in for Outlook

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List of Sub-Processors for Litera One

Microsoft Azure

1. Cloud hosting provider of the application. Application can be hosted in US, Canada, or EU geographic regions.

2. Litera Secure File Transfer (LSFT) – a file sharing tool used to support customers when the provisioning of the service requires the secure transfer of documents between the customer and Litera. This solution is hosted in the UK (United Kingdom) and US.

Marketo

Managed to notify the customers globally hosted in the United States.

SendGrid

Globally recognized SMTP relay and email tool for customer communications.

Salesforce

Globally recognized CRM used to track and manage customer support requests hosted in the United States.

Y Meadows

AI-based application that integrates with Salesforce to determine the intent of text-based emails (cases being opened by customers) and direct the cases to the correct queue/support subgroup. Executed by a series of APIs and web-based automations. Hosted in the United States.

Office 365

Provides corporate email and collaboration resources. Processes general business-to-business correspondence and incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.

Mimecast

Industry-recognized mail filter and spam prevention tool. Processes all mail sent and received by Litera’s O365 environment, including incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.

Zoom Contact Center

Used to perform inbound/outbound call routing, intelligent queuing, and call distribution to Litera’s global Support team. Hosted in the United States.

Intellek

Provides interactive training services on Litera products to customers in the form of videos and other training materials. Hosted in the US.

Atlassian Suite of Products

Globally recognized issue tracking and product development suite of tools. Located in the United States.

Pendo

Analytics processor that provides insight into how users interact with the application, in-app notifications, training, and user sentiment. Located in the European Union.

NewRelic

A third-party logging platform that Litera uses for ingesting, parsing, querying, and performing analytics on Service application and infrastructure logs. Used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. Data processed in the United States.