Salesforce – Globally recognized CRM used to track and manage customer support requests. Located in the United States.

Y Meadows - AI-based application that integrates with Salesforce to determine the intent of text-based emails (cases opened by customers) and directs the cases to the correct queue/support subgroup. This is executed by a series of APIs and web-based automations. Hosted in the United States.

Office 365 - Provides corporate email and collaboration resources. This system processes general business-to-business correspondence and incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.

Mimecast - Industry-recognized mail filter and spam prevention tool. All mail sent and received by Litera’s O365 environment is processed through this system. This system processes incoming email customer support.

Zoom Contact Center - Used to perform inbound/outbound call routing, intelligent queueing, and call distribution to Litera’s global Support team. Hosted in the United States.

NEW - Intellek – Provides interactive training services on Litera products to customers in the form of videos and other training materials. Hosted in the US.

NEW - Atlassian Suite of Products - Globally recognized issue tracking and product development suite of tools. Located in the United States.