AWS (Amazon Web Services) – Hosting of the core PS Ship application and files uploaded to the platform – will be hosted in one of the geographic regions provided by Litera that the customer can choose.

Salesforce – Globally recognized CRM used to track and manage customer support requests. Located in the United States.

Y Meadows - AI-based application that integrates with Salesforce to determine the intent of text-based emails (cases opened by customers) and directs the cases to the correct queue/support subgroup. This is executed by a series of APIs and web-based automations. Hosted in the United States.

Office 365 - Provides corporate email and collaboration resources. This system processes general business-to-business correspondence and incoming email customer support requests as part of the communication chain to Salesforce. Hosted in the United States.

Mimecast - Industry-recognized mail filter and spam prevention tool. All mail sent and received by Litera’s O365 environment is processed through this system. This system processes incoming email customer support.

Zoom Contact Center - Used to perform inbound/outbound call routing, intelligent queueing, and call distribution to Litera’s global Support team. Hosted in the United States.

NEW - Intellek – Provides interactive training services on Litera products to customers in the form of videos and other training materials. Hosted in the US.

NEW - Atlassian Suite of Products - Globally recognized issue tracking and product development suite of tools. Located in the United States.

NEW - Pendo - Analytics processor that provides insight into how users interact with the application, in-app notification, training, and user sentiment. Located in the United States.

NEW - NewRelic - A third-party logging platform that Litera uses for ingesting, parsing, querying, and performing analytics on Service application and infrastructure logs (“Logs”). These Logs are then used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. The data is processed in the United States.