Nature, Subject Matter, Purpose, and Duration of Processing:
  • Nature and Subject Matter - We are a member of the Litera group, which is a provider of innovative technology services and solutions. We have contracted with the Customer to provide certain of our document technology services and solutions to the Customer.
  • Purpose - In respect of each Customer Contract, we will process Personal Information only to the extent necessary for the purpose of the provision of our technology services and solutions to the Customer and in performing all other obligations under and in accordance with the terms and conditions of the Customer Contract. As part of these arrangements, we will process Personal Information controlled by the Customer. The Personal Information that we process (i) when we access the Customer's systems in relation to the provision of support or when Personal Information is included in the document provided by the Customer through Support; (ii) for cloud software, when the Customer uses our technology services and solutions which allows them to store and otherwise process data, will be determined by the Customer. We do not monitor or access the documents that are transmitted through Customer's software by Customer.; or (iii) for on-premises software, when we collect telemetry data as agreed in the Customer Contract. This includes processing Personal Information about end users to verify that they are authorised users of the relevant software.
  • Duration - In respect of each Customer, we will process such Personal Information (i) for the duration of the Customer Contract; and (ii) for the period after the termination or expiry of the Customer Contract during which we have surviving obligations that require us to process such Personal Information or the Customer continues to store such information on our systems.
Categories and types of Personal Information:
  • Non-special categories of Personal Information - Personal details including first name, last name and email address; physical address of end users, family, lifestyle and social circumstances; education and training details; employment details; financial details; Personal Information relating to goods or services provided; or Personal Information relating to civil proceedings; financial data or data relating to legal relations.
  • Special categories of Personal Information - Personal Information revealing racial or ethnic origin; Personal Information revealing political opinions; Personal Information revealing religious or philosophical beliefs; Personal Information revealing trade union membership; Personal Information revealing genetic data; biometric data (where used for identification purposes); data concerning health; data concerning a person's sex life; or data concerning a person's sexual orientation.
  • Criminal convictions information - Criminal convictions information – including (alleged) offences, outcomes and sentences.
Categories of Data Subjects:
  • It will include staff such as partners, directors, employees, clients of Customer, volunteers, agents, temporary and casual workers and other personnel engaged by the Customer.
  • It will include any person whose Personal Information is included in the documents and other materials in respect of which the Customer uses our document technology services and solutions. For example (and where used by a Customer), Personal Information of a data subject that is set out in a document (i) stored by the Customer in our software-as-a-service secure end-to-end portal; or (ii) that the Customer compares using our software-as-a-service document comparison service.
  • Example categories of data subject may include: Staff including volunteers, agents, temporary and casual workers; suppliers; members or supporters; complainants, correspondents and enquiries; relatives, guardians and associates of data subjects; patients and persons participating in treatment, trials and research; students and pupils; offenders and suspected offenders; persons involved in litigation, court proceedings and the criminal and civil justice systems; investors, shareholders and beneficial owners; experts and witnesses; or advisers, consultants and other professional experts.
Processing Activities & Storage for on-premises product:
  • All Personal Information is stored and processed on the Customer's premise. Personal Information is not stored on Company's applications, except for support tickets which are stored temporarily while the ticket is being resolved and then deleted.
  • Access: Company has limited access to Customer Personal Information through telemetry data (which may be turned off in certain applications by Customer), and the data is used only to verify access to the Litera Desktop Product.
  • Dissemination: not applicable
  • Alternation: not applicable
  • Combination: not applicable
  • Consultation (viewing): only in limited instances when a support ticket is opened by Customer.
  • Deletion: generally, not applicable. Except for Personal Information which is included in a support ticket which is deleted routinely by Company.
  • Frequency: Continuous basis
Processing Activities & Storage for cloud product:
  • All Personal Information is stored and processed on Company's cloud applications.
  • Access: Company does not monitor the Personal Information that is stored and processed on Company's cloud applications. Company may have limited access to Personal Information when Customer open a support ticket.
  • Dissemination: This is controlled by the Customer.
  • Alternation: This is controlled by the Customer.
  • Combination: This is controlled by the Customer.
  • Consultation (viewing): only in limited instances when a support ticket is opened by Customer.
  • Deletion: Deletion of any Customer Content or Customer Data provided through the Product may be controlled by the Customer. The company deletes such Customer Content or Customer Data upon expiration of the Subscription Term (as defined in the Customer Contract).
  • Frequency: Continuous basis